The customer service is a total joke.
Sorry Rant ON<
I have been a supported of Virgin for years but the current levels of service are beyond belief.
Two Lumia 720 phones failed, OK you get a phone sent out by the insurance folk but when it fails within two days you start to get hacked off. Thats three phones failed.
I have tried to call customer service, I have no idea where the team are based but I get bored very quickly of being lied to.
One agent apologized and told me I would be transferred to the insurance team then cut me off.
Phoned back a second agent said they had a "specialising department" to deal with insurance queries but due to the "systems upgrading nightime period" there was nothing they could do. I asked if she could write my details down and call me back when things were operational again.
I was told they are not allowed to use a pen or paper. The command of English I experienced was very poor with a surley negative attitude.
It's an absolute joke, if this is the best the night time call center can do then it should be shut down. I would rather be told there is no out of service than be lied to and mislead.
I had a few TiVO Issues a couple of years ago and the service I got was first rate
. This set the benchmark for VM customer service, way better than my experience with Cable & Wireless,Nynex and NTL incarnations of the business.
The mobile division is joke by comparison.
RAnt Off
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