Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

APS · 21-11-2014, 12:22

After waiting for another 20 mins to get through to report another lockup (see above) we were sent an engineer who changed the attenuator on the line. He said our signals were marginally low but did not really know whether the new firmware was more or less sensitive to this. He seemed to think that if the modem could not sync it would not respond to pings or service its webpage access. Since then, touch wood, we have not lost the connection.

Because I kicked up a bit of a fuss about this I did speak to someone in second level support who indicated there were issues being investigated with the new firmware. One thing I was told was there was a problem with some routers behind the modem doing test pings to remote devices, which we use to detect the line state. I was told if the ping fails there was some sort of memory leak which eventually made the modem unresponsive. Apparently there was a similar issue in the previous firmware which was supposed to be fixed in this new version but it seems it may not be and the result seems ominously similar to what we have seen.

21-11-2014, 12:22	#46
APS Inactive Join Date: Jan 2004 Posts: 216	Re: Virgin Business Superhub now has Modem Mode After waiting for another 20 mins to get through to report another lockup (see above) we were sent an engineer who changed the attenuator on the line. He said our signals were marginally low but did not really know whether the new firmware was more or less sensitive to this. He seemed to think that if the modem could not sync it would not respond to pings or service its webpage access. Since then, touch wood, we have not lost the connection. Because I kicked up a bit of a fuss about this I did speak to someone in second level support who indicated there were issues being investigated with the new firmware. One thing I was told was there was a problem with some routers behind the modem doing test pings to remote devices, which we use to detect the line state. I was told if the ping fails there was some sort of memory leak which eventually made the modem unresponsive. Apparently there was a similar issue in the previous firmware which was supposed to be fixed in this new version but it seems it may not be and the result seems ominously similar to what we have seen.