Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

huwjr · 21-11-2014, 09:49

So the update is we are now leasing a line and IP from our neighbour who has fibre to premises - no more ****ing around with the SH, YAY!

We've left the connection plugged in as a VPN service, this is still being monitored by nagios and therefore downtime is recorded. Today we have had a visit from an engineer who tells us that they have seen our SNR dropping as low as 26 and that since the firmware update the minimum should be 29 (apparently it is indeed more sensitive since the update).

The engineer is knowledgable, polite and is checking our line in and out of the building all the way back to the exchange - feeling quite Christmassy today (lol).

I'm not quite sure how the SNR dropping would stop LAN functionality on the Superhubs ethernet ports, but I'm passed caring now.

It's been like getting blood from a stone, each time I've called up quoting the same fault reference it's been handled as if it was a new fault.. no escalation at all and for a 'business' contract a distinct lack of an account manager to chase things up for us.

21-11-2014, 09:49	#44
huwjr Inactive Join Date: Nov 2014 Posts: 18	Re: Virgin Business Superhub now has Modem Mode So the update is we are now leasing a line and IP from our neighbour who has fibre to premises - no more ****ing around with the SH, YAY! We've left the connection plugged in as a VPN service, this is still being monitored by nagios and therefore downtime is recorded. Today we have had a visit from an engineer who tells us that they have seen our SNR dropping as low as 26 and that since the firmware update the minimum should be 29 (apparently it is indeed more sensitive since the update). The engineer is knowledgable, polite and is checking our line in and out of the building all the way back to the exchange - feeling quite Christmassy today (lol). I'm not quite sure how the SNR dropping would stop LAN functionality on the Superhubs ethernet ports, but I'm passed caring now. It's been like getting blood from a stone, each time I've called up quoting the same fault reference it's been handled as if it was a new fault.. no escalation at all and for a 'business' contract a distinct lack of an account manager to chase things up for us.