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arcimedes · 17-11-2014, 15:27

I signed up for the big Kahuna a few months ago as it was £4 per month cheaper than my current payment. It took me two calls to 150 to sort it out so I was paying the correct amount. My problem was that I had a V+ box which was free as the when I got a Tivo it didn't do everything and I had a perpetually free Talk 08 bundle. The people I talked to agreed that was correct, it just took a while (2 month) before the billing was straitened out. In my case though the printed contract was wrong but higher than what I should have been paying.

But it wasn't a loyalty discount. However they should have a copy of the contract they sent to you. I would advise phoning again and be sure to talk nicely with them.

17-11-2014, 15:27	#2
arcimedes Inactive Join Date: Sep 2010 Location: Oxfordshire Services: TV XL ,TiVo X 2, 200Mb Broadband XL phone Posts: 1,158	Re: Amount stated in contract I signed up for the big Kahuna a few months ago as it was £4 per month cheaper than my current payment. It took me two calls to 150 to sort it out so I was paying the correct amount. My problem was that I had a V+ box which was free as the when I got a Tivo it didn't do everything and I had a perpetually free Talk 08 bundle. The people I talked to agreed that was correct, it just took a while (2 month) before the billing was straitened out. In my case though the printed contract was wrong but higher than what I should have been paying. But it wasn't a loyalty discount. However they should have a copy of the contract they sent to you. I would advise phoning again and be sure to talk nicely with them.