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LexyT · 17-11-2014, 12:48

Hi - I'm after a bit of advice if anyone has been in similar situation please.

I took a loyalty discount to sign up for another contract (Ive been with VM for 8 years) but the amount on the contract (emailed and sent through the post) is ten pounds less than what they are actually taking on DD from my account. They are saying their systems say the higher amount but surely If I have a written contract stating a lower amount, they have to honour that??

I would be grateful for any advice please!

17-11-2014, 12:48	#1
LexyT Inactive Join Date: Nov 2014 Posts: 1	Amount stated in contract Hi - I'm after a bit of advice if anyone has been in similar situation please. I took a loyalty discount to sign up for another contract (Ive been with VM for 8 years) but the amount on the contract (emailed and sent through the post) is ten pounds less than what they are actually taking on DD from my account. They are saying their systems say the higher amount but surely If I have a written contract stating a lower amount, they have to honour that?? I would be grateful for any advice please!