Our box has crash 2 days in a row strangely about the same time in the afternoon with my parents watching the TV as it happened.
The second crash today the tivo box did not recover, when I got home I run faults and they first tried to send a signal with no success then they said that an engineer would try to remote in to fix our box and it would take about 3 hours and after that time restart the box, did not work and stuck on starting up image
Called back faults with bit of language misunderstandings now seems they have decided they will send out an engineer on Saturday morning!