Cable Forum - View Single Post - Superhub Virgin Business Superhub now has Modem Mode

APS · 29-10-2014, 11:04

We still have the .13 version in ours but we are now suffering local outages in our area (both domestic and our business line plus our ISDN30).

Having spent a total of more than 3 hours in queues to business faults in the last week I would not recommend anyone sign up to Virginmedia Business at the moment. Not being able to report a faults for over an hour is not only frustrating but makes their SLAs a joke.

I have complained to several people about this by email and phone. I got no response to an email (sent via a form on their site). The staff on the phone were very apologetic and said they were grossly understaffed but measures were being put in place to recruit more staff (one lady said she was one of them)! How have management let it get to this state I ask?!

29-10-2014, 11:04	#9
APS Inactive Join Date: Jan 2004 Posts: 216	Re: Virgin Business Superhub now has Modem Mode We still have the .13 version in ours but we are now suffering local outages in our area (both domestic and our business line plus our ISDN30). Having spent a total of more than 3 hours in queues to business faults in the last week I would not recommend anyone sign up to Virginmedia Business at the moment. Not being able to report a faults for over an hour is not only frustrating but makes their SLAs a joke. I have complained to several people about this by email and phone. I got no response to an email (sent via a form on their site). The staff on the phone were very apologetic and said they were grossly understaffed but measures were being put in place to recruit more staff (one lady said she was one of them)! How have management let it get to this state I ask?!