Quote:
Originally Posted by MarkC1984
How am I supposed to be able to tell what is wrong with a laptop when I cannot see it and the person is over 200 miles away? Simply saying something funny is on the screen doesn't help me, and then they get the hump because I cannot do it and say what good is having a computer literate person in the family when I can't fix their problem.
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Indeed. I have got to the point where if I get friends/family ask for help, I either ask for the device in question to look at or if that's not possible to use Teamviewer to actually SEE the problem for myself.
A vague "My laptop/tablet/cat isn't working" usually gets a funny look from me now.