Quote:
Originally Posted by Stuart
I also hate doing phone support. It can be difficult to get someone else to look for some obscure error message, whether they know what they are doing or not. And there's always a chance that they are doing things differently to how they told you. I'm sure anyone who has done phone tech support for any company will be able to identify with that.
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And they insist on reading everything out what's on the screen to you. you can't shut them up and make them stop. you wait till they've read every single thing out, and tell them to select something that should be there as they've just read it out. and then they go "where's that?"
and then you have to start all over again. only this time you tell them to STFU and listen.