Quote:
Originally Posted by MarkC1984
How am I supposed to be able to tell what is wrong with a laptop when I cannot see it and the person is over 200 miles away? Simply saying something funny is on the screen doesn't help me, and then they get the hump because I cannot do it and say what good is having a computer literate person in the family when I can't fix their problem.
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Ahh the perils of being the Computer Literate person in the family. Thankfully, there are now enough computer literate people in my family that I don't get a lot of queries now. When they do it, my family do it a little differently though. With them, I get invited somewhere (which is often a massive pain in the backside as I can't drive, and most of my family live more than 90 miles away) and they'll throw the phrase "and while you're here" into the conversation.
Don't get me wrong: I enjoy seeing my family and don't regret having to get a train or coach to do it.
I also hate doing phone support. It can be difficult to get someone else to look for some obscure error message, whether they know what they are doing or not. And there's always a chance that they are doing things differently to how they told you. I'm sure anyone who has done phone tech support for any company will be able to identify with that.
---------- Post added at 10:36 ---------- Previous post was at 10:33 ----------
My moan? Work.
We are working under a new structure at work, and while my new responsibilities have meant that I no longer have to do a lot of the day to day stuff I did last year, they also mean that my workload has increased and as a result, no matter how hard I work, the number of urgent tasks waiting for me to start is not going down at the moment, because no matter how quickly I finish a task, another one is coming along before I finish it.