Quote:
Originally Posted by WBC-WORKER
it should be a two way street - if they want Customers to prove who they are then its only reasonable that ' they prove who they are '
it should be dead easy to store a ' caller password ' so that they can use it when they call.
for far too long Companies hide behind the DPA even although the act is there to protect Customers.
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Absolutely right - I've taken to asking these callers to quote two letters from my password to me, and I'll quote two back at them... or something similar.