Thread: General VM Marketing Cold Calls & Customer Security
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Old 10-10-2014, 14:09   #7
gizuk
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Re: VM Marketing Cold Calls & Customer Security
Quote:
Originally Posted by BenMcr View Post
The DPA is about releasing information to 3rd parties. If you call someone up and immediately launch into a discussion about what upgrades are on offer, then they are specific to where the account is at present - therefore you are releasing details about the account.

It's been several years since I was on the phone, but when I was we had rules that unless it was straight away if we called someone back after they had called in, we had to do DPA again as potentially we could end up speaking to the wrong person.
No, the DPA is about releasing personal, identifiable information.

Talking about an offer doesn't need protection.

I can understand the company wanting to make sure they are talking to the correct person, but wrapping it up in the "DPA" label is like blaming everything on that evil Europe.
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