Cable Forum - View Single Post - General VM Marketing Cold Calls & Customer Security

BenMcr · 10-10-2014, 13:57

The DPA is about releasing information to 3rd parties. If you call someone up and immediately launch into a discussion about what upgrades are on offer, then they are specific to where the account is at present - therefore you are releasing details about the account.

It's been several years since I was on the phone, but when I was we had rules that unless it was straight away if we called someone back after they had called in, we had to do DPA again as potentially we could end up speaking to the wrong person.

10-10-2014, 13:57	#6
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: VM Marketing Cold Calls & Customer Security The DPA is about releasing information to 3rd parties. If you call someone up and immediately launch into a discussion about what upgrades are on offer, then they are specific to where the account is at present - therefore you are releasing details about the account. It's been several years since I was on the phone, but when I was we had rules that unless it was straight away if we called someone back after they had called in, we had to do DPA again as potentially we could end up speaking to the wrong person.