Quote:
Originally Posted by BenMcr
I believe the reason they ask for security immediately is that if they start describing the offer without doing so e.g. 'Upgrade to TV XL for only £5' or something, it could be classed as disclosing details of the state of your account at present, which is then breaking DPA rules.
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it should be a two way street - if they want Customers to prove who they are then its only reasonable that ' they prove who they are '
it should be dead easy to store a ' caller password ' so that they can use it when they call.
for far too long Companies hide behind the DPA even although the act is there to protect Customers.