Quote:
Originally Posted by Kushan
I'd be surprised if they didn't fix it. It's still a fault of the equipment, it's still preventing the customer from getting the speeds they should be getting. Okay, so they won't get 152Mbit speeds but what about 100mbit? What if they're paying for that and only able to hit 40mbit? Why should they pay more because Virgin's equipment is faulty? I'd be expecting a rolling credit on my bill until the issue was fixed, personally.
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My point exactly, and I have had such a credit applied. The customer service advisor was speechless when I asked for a credit as everyone that had been fobbed off with 'it's a known issue and we're fixing it' had just accepted it.