[Hornet]

I get the 30MB service I pay for in the day, but in the evening between 7pm and 12am I get no higher than 10MB.

Also my log says the below. My down levels are all 0 to 0.5 and SNR 38, upstream are both 45 so I think that is all fine.

Any ideas VM are sending a tech to have a look and refused to discuss high utilisation in the evening.

Thanks

Network Log
First Time Last Time Priority Error Number Description
23/09/2014 15:54:00 GMT 23/09/2014 15:54:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 15:14:16 GMT 23/09/2014 15:14:16 GMT Warning (5) 66050206 TEK Invalid - Invalid Key Sequence Number
23/09/2014 15:14:00 GMT 23/09/2014 15:14:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:39:20 GMT 23/09/2014 14:39:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:11:20 GMT 23/09/2014 14:11:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:04:22 GMT 23/09/2014 14:04:22 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:04:20 GMT 23/09/2014 14:04:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:59:20 GMT 23/09/2014 13:59:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:57:53 GMT 23/09/2014 13:57:53 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:55:00 GMT 23/09/2014 13:55:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:49:24 GMT 23/09/2014 13:49:24 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:49:22 GMT 23/09/2014 13:49:22 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:46:02 GMT 23/09/2014 13:46:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:06:02 GMT 23/09/2014 13:06:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 12:34:02 GMT 23/09/2014 12:34:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 10:28:03 GMT 23/09/2014 10:28:03 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 10:08:43 GMT 23/09/2014 10:08:43 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 08:36:23 GMT 23/09/2014 08:36:23 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 01:05:04 GMT 23/09/2014 01:05:04 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
22/09/2014 18:31:37 GMT 22/09/2014 18:31:37 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out