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MalteseFalcon · 05-09-2014, 15:15

I know it wasn't aimed at me, but I was just using that as an example. It is up to different people to decide how they define abuse of the free repair service. I mean, my neighbour has been with them since he moved into their property in 1991 and they have had an engineer out something like 5 times in 23 years.

The problem is for every 100 customers who don't abuse the free repairs, you will get probably 10 who DO abuse it (Just assuming numbers, no actual proof on the numbers quoted). And they are the ones who need to be charged for it.

05-09-2014, 15:15	#58
MalteseFalcon cf.mega poster Join Date: Jan 2012 Location: Deepest pits of Hell Age: 40 Posts: 4,964	Re: XL Package But NO HD Box I know it wasn't aimed at me, but I was just using that as an example. It is up to different people to decide how they define abuse of the free repair service. I mean, my neighbour has been with them since he moved into their property in 1991 and they have had an engineer out something like 5 times in 23 years. The problem is for every 100 customers who don't abuse the free repairs, you will get probably 10 who DO abuse it (Just assuming numbers, no actual proof on the numbers quoted). And they are the ones who need to be charged for it.