Quote:
Originally Posted by MarkC1984
Not really. Abuse to me is someone who takes advantage of it and has an engineer out every week or keeps damaging their equipment deliberately to get new equipment. Since being with Virgin 4 years ago, had them a grand total of 3 times. That hardly constitutes abuse does it?
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I wasn't referring to you - the point I was making was that there is a no abuse policy in place, but as long as the customer chooses the right fault to complain of, there is absolutely no way to confirm what they're saying, and so it's taken on trust. Rendering the policy pointless.