Quote:
Originally Posted by rhyds
If you were caught fibbing then of course the non-abuse clause kicks in. The problem is that while someone pouring a glass of water in to a box is easily detected, what do you do in the case of intermittent faults like jb66 describes?
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I think jb66 point was a suggestion the cutsomer was expecting a replacing of the current V+HD with a TIVO which is a superior box in terms of functionality (and preusmably without the intallation costs and monthly fee) which is not a like for like replacement