Cable Forum - View Single Post - 50M Avoiding installation fee for a new customer

Kursk · 04-09-2014, 13:24

Came up against the same problem this week. Rang VM to get a broadband only deal for a student. The area is cabled and was used by the previous occupier. The VM sales team did a check whilst I was on the phone and said all was fine, the fee wouldn't be £49.95 it would be £20 because the superhub would be posted out. I asked about the £20 as we would be doing the 'technical installation' bit i.e. plugging it into the wall. The sales rep said the installation fee would be waived.

The student rang up later to accept after checking with a flatmate and was told the waiver was off.

It seems younger people get treated differently by VM.

As a long time VM customer myself can I nominate the student as a friend and get a free installation for them?

04-09-2014, 13:24	#6
Kursk -.- ..- .-. ... -.- Join Date: Mar 2008 Location: Island of Strangers Posts: 2,963	Re: Avoiding installation fee for a new customer Came up against the same problem this week. Rang VM to get a broadband only deal for a student. The area is cabled and was used by the previous occupier. The VM sales team did a check whilst I was on the phone and said all was fine, the fee wouldn't be £49.95 it would be £20 because the superhub would be posted out. I asked about the £20 as we would be doing the 'technical installation' bit i.e. plugging it into the wall. The sales rep said the installation fee would be waived. The student rang up later to accept after checking with a flatmate and was told the waiver was off. It seems younger people get treated differently by VM. As a long time VM customer myself can I nominate the student as a friend and get a free installation for them?