Quote:
Originally Posted by rhyds
While I agree that most ISP routers are utter pants, certainly not all domestic customers (and some businesses) would have the knowledge to buy a decent router, and it would be a support nightmare
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Well that's why VM also offer fully managed services inclusive of an enterprise-grade Cisco router and a qualified engineer to set it up, configure it, and remotely manage it for you. It's really a tradeoff of the cost of employing someone in-house or the cost of buying a time-share of somebody else's staff to do the same thing.
Nonetheless I'm surprised you're so pleased with a service where you've had 'some dropouts and incidents' - implying multiple failures for which you had to call an engineer - over just 6 months. Even my BT consumer service has an average uptime of 4 months and aside from crap I've broken myself, has had no need for an engineer in 3 years.