Quote:
Originally Posted by Steve25
.... - is there anyway of getting someone in VM with a tech background to own the issue through to resolution??
.....
Stephen
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Post your SHub stats(+Network Log as per my previous) on the VM Community Forum (presumably you're now on the 50Mbps entry service tier) so create your own thread on the > "
UpTo 60Mbps - set up equipment installation" < forum.
Level2(Forum Team) aim to respond within 2-4 days[*] and you can update thread with outcome of your Wed tech visit. They'll check for any outstanding network issues/planned maintenance, confirm the SHub is correctly registered and if necessary they can book a PrincipalTech if normal techs have still failed to resolve.
[*] NB: as you obviously won't be able to post from your VM line then it will probably take an additional couple of extra days for them to PM you to clear DPA requirements and identify your account(DON'T POST THOSE!), Which is why it's often quicker (sometimes) to ring call centre if you're in a hurry!
