[Steve25]

Ambit modem lost upstream sync Thursday, superhub arrived by courier Saturday, surprise surprise couldn't activate it despite an hour on the phone, no upstream sync- rdy light flashing so engineer visit booked for Mon. Monday engineer checks superhub and downstream levels, fits 6db attenuator, confirms that there is a network fault and hands fault to colleague, he rings my wife mid afternoon, fault found reboot superhub and should all work, surprise, surprise, still no upstream sync, another hour on the phone to VM going through same scripts as Thursday, another engineer now booked for Weds, getting very sceptical and frustrated with VMs fault management processes - is there anyway of getting someone in VM with a tech background to own the issue through to resolution??
Rant over - mobile bill raising :-(
Stephen