Quote:
Originally Posted by Hom3r
I agree but they should provide you with a minimum spec to receive what you should be able to receive, even if it it been a free upgrade.
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They do during the term of your contract. However after that, the onus falls on the customer to decide whether they want to carry on, upgrade or cancel. If you do nothing then the company will just continue providing the services you originally agreed.
That's the way of the world works I'm afraid and is why companies look to provide new services and product innovations to try and encourage customers to do something and take a new product or service and re-contract.
If the onus was on the companies to keep providing customers with new equipment all the time then it'd cost them a fortune and they wouldn't bother looking at new products or services and just keep things constant to reduce their costs.
It's the same across the industry, 3G to 4G, SD to HD, HD to 3D/4K, DVD to Blu-ray and the list goes on. All to encourage us customers to buy new products and services or agree new contracts.
