Thread: HD XL Package But NO HD Box
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Old 31-08-2014, 15:07   #29
OLD BOY
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Re: XL Package But NO HD Box
Quote:
Originally Posted by mhatter67 View Post
The thing is we are all paying for a rental service given by VM, I presume they are making money from the services they provide not the customers hardware, so where possible a free equipment upgrade customer happy, locked into a new contract VM happy!
Yes, but it would mean less profit for VM, so why would they do that? I have found Virgin Media to be more than generous when reviewing my packages and I was quids in when I changed my VIP package to the Big Kahunda. However, I would not expect them to pay for updated equipment unless that equipment became incompatible with the service VM were offering.
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