Thread: HD XL Package But NO HD Box
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Old 29-08-2014, 23:15   #24
daveeb
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Re: XL Package But NO HD Box
Quote:
Originally Posted by martkt10 View Post
Well, All i got from the so called help desk, you have to pay for a new box I've been with these people longer than i care to remember, And I think i'm going to look elsewhere Am i right is saying "Virgin" is under a new ownership ?
I've had tv xl for many years (and cable tv since 1995) and like you i was a bit brassed off that i could only watch in SD, so much so in fact that i tended just to watch freeview HD and leave the kids to the cable tv (was using a Samsung tv box and ambit modem for interweb). I rang retentions just over a fortnight ago (option 5 then 3 i think), i politely pointed out that i wa paying over the odds (£60) for 20 meg BB and SD tv. They were quite helpful and offered me shub 2 (which you are entitled to anyway if you ask for your free upgrade to 50 meg) but with free install, and tivo box all for around £10 less than i had been paying. I did lose my evenings "free" calls but i've now got much better tv options, the tivo is really very good. Unfortunately the broadband isn't too clever right now, for me at least, although it works ok during the day, i'm hoping the issues over slow evening speeds will be resolved. I'd definitely speak to retentions (not helpdesk).
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