Quote:
Originally Posted by General Maximus
how do you go about getting like this resolved then? Every time I have heard rs error mentioned Seph has always said tired lasers or amps on their way out. Surely there is only a finite amount of equipment that can be a contributing factor to this sort of thing and if you have no way of directly testing it and you can't escalate it how does it get fixed? (I am not being sarcastic, it is a genuine question out of curiosity)
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It's a very good question.
We can see what the upstream power level is and snr by using the customers equipment. We have no way of seeing t3 timeouts, power adjustments, insertion fails, pre/post rs errors.
We trust that second line compares the customers connection with the others on the same ubr. If multiple modems all have issues then they raise it to networks. If it's just one customer then we check connectors are tight and not corroded. Also check signal loss and swap the hub if needed