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General Maximus · 29-08-2014, 17:41

lol, that doesn't surprise me. A few years ago you used to be able to get through to 2nd line tech support by using VM's newsgroups but everyone got wind of how good they were at getting problems resolved and they very quickly became inundated with posts and VM terminated the service. I think the same thing had happened here, everyone has realised that going straight through to retentions to gets problems fixed is so much better than having a convoluted conversation with India and VM have probably removed the option for direct dial and now India are going to have a stab at it and only put you through to retentions as a last ditch effort. What VM have failed to realise is that this is only going to pee customers off even more and by the time they do get put through to retentions there will be nothing they can do and the customer will just want to leave.

29-08-2014, 17:41	#60
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Network Card query lol, that doesn't surprise me. A few years ago you used to be able to get through to 2nd line tech support by using VM's newsgroups but everyone got wind of how good they were at getting problems resolved and they very quickly became inundated with posts and VM terminated the service. I think the same thing had happened here, everyone has realised that going straight through to retentions to gets problems fixed is so much better than having a convoluted conversation with India and VM have probably removed the option for direct dial and now India are going to have a stab at it and only put you through to retentions as a last ditch effort. What VM have failed to realise is that this is only going to pee customers off even more and by the time they do get put through to retentions there will be nothing they can do and the customer will just want to leave.