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Originally Posted by Stephen

I did read the other day that they have the worst customer service and also are the most complained about.

Pretty much. Since 3 managed to haul their asses up from last place EE (and their contingent brands of Orange and T-Mobile) have held the the bottom three places every consecutive year to date. Worst rated by customers for customer service, worst rated by OFCOM for complaints, worst rated by resellers for being a horrible company to deal with. On the other hand they do have a technically very good network, no doubt in part to their diversity in backhaul, using upgraded VM Gig-E and above in a lot of places. Funny enough areas that still rely on BT backhaul seem to be quite a bit behind, despite BT also having a nationwide Gig-E footprint. They just suck utter bollocks for customer service though. ---------- Post added at 13:14 ---------- Previous post was at 13:08 ----------

Originally Posted by Kushan

I've heard some proper horror stories about EE's customer service, but then I've heard the same about Three.

Well as above, EE and 3 have been jostling for the last place in Ofcom's rankings every year since records began. ---------- Post added at 13:15 ---------- Previous post was at 13:14 ----------

Originally Posted by 2old4this

i heard that RootMetrics is funded my EE?

Not funded by, but EE do pay them a lot of money. It's like saying the government is 'funded by' corporate donors. Actually, now that you mention it... ---------- Post added at 13:18 ---------- Previous post was at 13:15 ----------

Originally Posted by Stuart

Unfortunately, if my experience of EE's network is anything to go by, providing the backhaul for it is not a major selling point for VM..

Mobile networks are complex things. You can have amazing backhaul and still get an utterly rubbish service owing to poor RAN management and/or dodgy radio hardware, buggy software, or just a loose connector on the antenna. That said, one of the biggest speed limiting factors for the 'first-gen' networks has been backhaul so at least it's one problem off their plate...

Funnily enough, my friends on EE 4G have no problem, on calls or data, and my problems have only started getting worse since EE started 4G..

While lots of people have blamed 4G for their 3G and officials have rebuked such comments as 'nonsense' there *are* a few technical reasons for that, not so much the conspiracy theorists heaven of crippling it deliberately to make you upgrade, but rather optimizing your network for one thing often means de-optimizing it for another. You can't optimize for everything at the same time.