Quote:
Originally Posted by Mr K
HD programmes have gradually been removed from the V+ & VHD. At first VM blamed the BBC for it (shades of blaming them for iplayer buffering when it was VM's network capacity all along !). However they have now admitted on their forum that it's a deliberate policy to remove the HD programmes. They say its to increase the amount of SD content but sounds to me like they are trying push everyone onto TiVo. Problem is iplayer on Tivo is flawed and will get worse if everyone does switch.
What annoys me is the underhand way they've done it, gradually, hoping no one will notice. No announcement to customers about this downgrade of service and no consultation with them , plus of course the initial lies about why its happening.
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I took several complaints about BBC programs missing from V+ CatchUp and specifically the CS-processes, ultimately to CEO-office level a while back. I had to eventually conclude that it was unofficial policy to dismiss these complaints with "sorry, that's how it is" and, as you say, push TiVo. Severely irritating really, but I'd already had my TiVo installed by that point..
iPlayer on the TiVo is quite capable of working fine (we have had issues but also seen massive improvements recently), but perhaps an increase in users is the straw that needs to break the camel's back...
However, that does indeed go full circle with VM's lack of communication. The removal of series & HD-catchup (some was BBC-initiated I know), relying on complaints to come in before admitting it.. I've also had "second-line" faults-CS swearing blind to me that the national-iPlayer-TiVo fault was still ongoing when the forum team had already sworn blind the exact opposite, hence calling in. Hopefully the telephone-faults people have since been told....
It only takes one rogue agent to dismiss valid fault-reports when they're called-in...