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warescouse · 26-08-2014, 01:30

Had a strange problem today. I changed my routers dns settings yesterday and removed the only VM DNS server I had listed out of the three in my router. Many times I have had all 'none VM' dns servers.

Earlier today, after working for a while, my email clients stopped working for ntlworld.com email addresses and even logging in on-line resulted in a 'This webpage is not available message' when going to the email page. All password were correct.

Tonight the same issue existed and I called support. Other none VM email addresses worked OK, just VM failing. After a frustrating period with support I suddenly remembered my change yesterday and added the VM DNS again in my router and the problem went away. Can anyone throw any light on this? Is VM DNS now mandatory for email to work? I use superhub as modem only.

26-08-2014, 01:30	#1
warescouse Inactive Join Date: Apr 2008 Posts: 337	Email (DNS) issue (ntlworld.com) Had a strange problem today. I changed my routers dns settings yesterday and removed the only VM DNS server I had listed out of the three in my router. Many times I have had all 'none VM' dns servers. Earlier today, after working for a while, my email clients stopped working for ntlworld.com email addresses and even logging in on-line resulted in a 'This webpage is not available message' when going to the email page. All password were correct. Tonight the same issue existed and I called support. Other none VM email addresses worked OK, just VM failing. After a frustrating period with support I suddenly remembered my change yesterday and added the VM DNS again in my router and the problem went away. Can anyone throw any light on this? Is VM DNS now mandatory for email to work? I use superhub as modem only.