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Deserthead47 · 25-08-2014, 12:16

Got TiVo box 10 days ago,no problems with that one,they also replaced our second box,SA V+,with a Samsung V+,telling me it was a better box and because we were changing contract because of a bereavement,they had to swap it out.....

Since then have had 2 replacement Samsungs and today I have had to arrange for another 'engineer' to come and try to get it working,it will be another 2 days at least before anything gets sorted out....

Box in question is for my 80 y.o. mother,I am disabled and have a few problems getting to the back of the box when it freezes up to reboot it for her and now wish I had kept the old box...

Originally I thought about 2 Tivo boxes to replace the V+ ones,but the extra cost for installation is prohibitive....In the end it would have been cheaper for Virgin to give us a second TiVo box (installed free) than the cost of at least 4 'engineers' visits....

Will just have to see what happens next !!!

25-08-2014, 12:16	#19
Deserthead47 Inactive Join Date: May 2008 Posts: 6	Re: Is the SA V+ box really that bad? Got TiVo box 10 days ago,no problems with that one,they also replaced our second box,SA V+,with a Samsung V+,telling me it was a better box and because we were changing contract because of a bereavement,they had to swap it out..... Since then have had 2 replacement Samsungs and today I have had to arrange for another 'engineer' to come and try to get it working,it will be another 2 days at least before anything gets sorted out.... Box in question is for my 80 y.o. mother,I am disabled and have a few problems getting to the back of the box when it freezes up to reboot it for her and now wish I had kept the old box... Originally I thought about 2 Tivo boxes to replace the V+ ones,but the extra cost for installation is prohibitive....In the end it would have been cheaper for Virgin to give us a second TiVo box (installed free) than the cost of at least 4 'engineers' visits.... Will just have to see what happens next !!!