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Re: Cable break - long wait to fix
There are two different departments within Virgin for faults - one deals with broadband, the other deals with TV/Phone. Realistically, the broadband agent was right to not deal with the phone line aspect as he doesn't know anything about it, however he should have also transferred you over to FMC as it's a separate fault (even if it has the same cause).
Phone lines are higher priority as well.
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