Thread: 50M Cable break - long wait to fix
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Old 20-08-2014, 23:23   #23
sollp
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Re: Cable break - long wait to fix
Quote:
Originally Posted by tommy92 View Post
I agree its a long wait.
They are service techs, who service the products. We can repair cables if its straight forward. Looking for a break in the cable is a needle in a hay stack. What if its cut in multiple places?
Also, we are issued 41 minutes per service call including travelling time.
To be honest, i agree again its a long wait. But you have to take responsibility for cutting through the cable, as you have already admitted blame. And because your at fault, they can charge you in excess of £150. This is the cost of the new cable, and the man hours.
Its not as straight forward as "just repairing the cable". I do my best in fixing the broken cables, but we are limited on time
This one would have been an easy one surely, he would already known the problem and where. A temporary splice OR temporary fix using spare length of cable would have got the customer with service until replacement.

Telling the customer he should take responsibility when hardly any drop cables are buried at the correct depth is a bit poor as well.
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