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Re: Cable break - long wait to fix
After complaining about the long wait Virgin have brought the date forward by a few days. I just think that a) my situation wasn't noted fully by the call handler who just wanted to talk about internet connection....the possible cable damage has cut off our phone, limited TV channels & initially cut off broadband which returned but is now too slow to use. I don't think any of this was recorded as b) the engineer had no knowledge of this situation & despite declaring the connection 'dead', we still have limited access. It's just really poor communication with VM which will probably result in guys turning up to fix out internet connection when it's actually TV, phone & internet that are affected. I just think a better initial investigation could have provided a quick fix for this problem.
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