Quote:
Originally Posted by BenMcr
The Big Khanua comes with a 500GB TiVo. When it's installed by itself, it has no activation fee.
I'd double check on the flyer what the rules over the free install were, the terms on the website state:
So based on what you had installed, it's probable that a manned installation was chargeable.
However, that isn't excusing the fact that the person you spoke to didn't correctly explain what costs you would be charged.
I'm also not sure why, if you already had all three services, why you'd need a tech install. Both TiVo and the SuperHubs are available via Quickstart / Self install.
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I didn't really see why it was necessary either to be honest. I've been with VM now for a long number of years, and they haven't really pulled this crap before.
So basically I'm being charged for a man, that didn't need to be there. Absolute crud. Plus the fact that I was previously told that said charge would be waved.