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Tali · 20-08-2014, 13:12

I was with Orange, and recently moved to GiffGaff on their 4G trial. I wasn't too impressed and so am now in the middle of moving back EE. But OMG! What a pain in the backside it has been. The website is horrible. I couldn't create an account, but there was no error message to say that. There is no online help for account creation. The help that is there is extremely limited and calling 150 to speak to someone? Good luck with that too. I am still moving to EE, but I am so disappointed and frustrated in the level of customer service and the usability of the web site compared to what I've experienced from Orange in years gone by.

20-08-2014, 13:12	#13
Tali Inactive Join Date: Sep 2007 Location: West Mids Posts: 286	Re: EE best mobile network I was with Orange, and recently moved to GiffGaff on their 4G trial. I wasn't too impressed and so am now in the middle of moving back EE. But OMG! What a pain in the backside it has been. The website is horrible. I couldn't create an account, but there was no error message to say that. There is no online help for account creation. The help that is there is extremely limited and calling 150 to speak to someone? Good luck with that too. I am still moving to EE, but I am so disappointed and frustrated in the level of customer service and the usability of the web site compared to what I've experienced from Orange in years gone by.