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Old 20-08-2014, 12:41   #63
ianch99
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Re: Best way to escalate a utilisation fault?

Interesting development: email from Access HeadEnd Manager – South Coast and South London via CEO/Faults office:
Quote:
We have some resegmentation work scheduled for Wednesday 20th August to provide 4 additional downstream channels which will increase the amount of available bandwidth for the customer.
9am today, modem reboot and I have new wan ip because I am now on a new CMTS (sotn13)

Power levels and d/s SNR have changed slightly, possibly for the worse? Time will tell I guess:

Quote:
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 298750000 266750000 274750000 282750000 290750000 306750000 314750000 322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 9 5 6 7 8 10 11 12
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Power Level (dBmV) 4.44 3.61 3.73 4.23 4.46 4.60 4.31 4.23
RxMER (dB) 35.78 34.77 34.77 35.25 35.60 35.97 35.97 35.97
Pre RS Errors 1317 3316 3063 1568 1257 1227 2020 1466
Post RS Errors 286 298 991 309 306 302 942 301

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 50 N/A N/A 51
Frequency (Hz) 39400000 N/A N/A 32600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 34.00 N/A N/A 34.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 8 0 0 0
T4 Timeouts 0 0 0 0
New BQM graph:



with old graph:



New one seems to have a higher base latency Not sure why latency would be up when routing to the same headend ..
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