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Old 20-08-2014, 05:37   #24
webrosc
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Join Date: Dec 2008
Location: Devon
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Re: Virgin Media compensation for Outages

Quote:
Originally Posted by Kushan View Post
As far as I know, they're not obligated to credit for any outage lasting less than 24 hours, but it's up to the agent to a degree and most will happily do it.
That i understand.
Seems like i just get very nice agents when i call up as they are the ones who offer the compensation, i just call up to let them know the issue is there, normally gets fixed within a few hours too
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