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Kushan · 19-08-2014, 20:03

The worst horror story I heard about EE's customer service came from a friend who was on an Orange contract and "upgraded" to EE.

This particular friend used to visit the Isle of Mann quite a bit and shortly after doing so, he got a bit of a bill shock. According to EE's CS rep, the Isle of Mann apparently counted as "roaming" so he was billed at some silly amount for data.

Friend stated that his old Orange contract never had such rubbish in it and of course the Isle was part of the same region. Eventually they relented and let him out of the contract, but it took quite a bit of fighting.

19-08-2014, 20:03	#10
Kushan cf.mega poster Join Date: Dec 2010 Location: Warrington Posts: 4,737	Re: EE best mobile network The worst horror story I heard about EE's customer service came from a friend who was on an Orange contract and "upgraded" to EE. This particular friend used to visit the Isle of Mann quite a bit and shortly after doing so, he got a bit of a bill shock. According to EE's CS rep, the Isle of Mann apparently counted as "roaming" so he was billed at some silly amount for data. Friend stated that his old Orange contract never had such rubbish in it and of course the Isle was part of the same region. Eventually they relented and let him out of the contract, but it took quite a bit of fighting.