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Originally Posted by MarkC1984
As far as I know, there is an activation fee of £49.95 for a TiVo install, so whilst install is free the activation is not. That is what the charge is.
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Quote:
Originally Posted by InfiniteBiscuit
That's extremely misleading, and at no point was I told that during the 'sale'. I didn't order online, I spoke to someone on the phone. It's their responsibility to make all charges visible.
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The Big Khanua comes with a 500GB TiVo. When it's installed by itself, it has no activation fee.
I'd double check on the flyer what the rules over the free install were, the terms on the website state:
Quote:
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Free installation online: 18-month minimum term contract applies. Offer available to new customers taking broadband up to 50Mb, up to 100Mb or up to 152Mb with a phone line; or broadband up to 50Mb, up to 100Mb or up to 152Mb and TV M, M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to broadband, TV, phone and mobile SIM when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.
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So based on what you had installed, it's probable that a manned installation was chargeable.
However, that isn't excusing the fact that the person you spoke to didn't correctly explain what costs you would be charged.
I'm also not sure why, if you already had all three services, why you'd need a tech install. Both TiVo and the SuperHubs are available via Quickstart / Self install.