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InfiniteBiscuit · 18-08-2014, 18:42

Hello forum goers,

I turn to you for advice on who in VM to speak to, since they seem incapable of actually doing exactly what they've promised to do.
Recently I decided to take on one of their Big Kahuna bundles. My package was pretty antiquated, so it saved me a heap of money. I was told a manny would be out to give me a TiVo box, and the dreaded SuperHub 2. Whoop.

Not long after the install, which consisted of a man giving me a TiVo box and telling me there was no SuperHub 2 on the order, I received a bill for the install.
By the way, I plugged the TiVo box in myself whilst Mr Manny was in the van. His install consisted of getting the box to lock onto the service.
The flyer specifically said the install was free, however this bill had a wholloping great £49.95 install charge on it.

I gave VM a phone to say what the hell is this? Where is my SuperHub 2? I was offered a SuperHub 2 at that point, to be delivered a week or so later. This came with a £20 charge, which I refused as I should have gotten one in the first place. I was also told the £49.95 install charge would be removed.

My bill has since been amended to show that the £20 charge was added, and then credited. The manned install charge is still there though.

Who do I phone to get this removed? Preferably a department that isn't run by twits.

18-08-2014, 18:42	#1
InfiniteBiscuit Inactive Join Date: Dec 2008 Location: Dundee, Scotland. Age: 39 Services: Full house TV (two V6 boxes), VIVID 200, Talk Weekends. Posts: 96	Incorrect installation charge Hello forum goers, I turn to you for advice on who in VM to speak to, since they seem incapable of actually doing exactly what they've promised to do. Recently I decided to take on one of their Big Kahuna bundles. My package was pretty antiquated, so it saved me a heap of money. I was told a manny would be out to give me a TiVo box, and the dreaded SuperHub 2. Whoop. Not long after the install, which consisted of a man giving me a TiVo box and telling me there was no SuperHub 2 on the order, I received a bill for the install. By the way, I plugged the TiVo box in myself whilst Mr Manny was in the van. His install consisted of getting the box to lock onto the service. The flyer specifically said the install was free, however this bill had a wholloping great £49.95 install charge on it. I gave VM a phone to say what the hell is this? Where is my SuperHub 2? I was offered a SuperHub 2 at that point, to be delivered a week or so later. This came with a £20 charge, which I refused as I should have gotten one in the first place. I was also told the £49.95 install charge would be removed. My bill has since been amended to show that the £20 charge was added, and then credited. The manned install charge is still there though. Who do I phone to get this removed? Preferably a department that isn't run by twits.