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Re: DHCP issue
it sure is a script thing. The last time I rang about something I explained to them what the problem was and they asked me my account details etc and while it was "loading on the screen" they asked me "is there anything else I can help you with today sir" and I felt like saying "how about you ****ing fix what I have you to before you get yourself in a pickle trying to do something else". They are so incompetent that they should realise multitasking is a bad idea and trying to have kiss ass customer service doesn't get you anywhere if you cant resolve the customers problem. I know it is cheap labour but you would think VM would look at the call stats and if people are having to ring back up to chase stuff up then surely something is wrong. I would like to think that VM would learn the lesson and people would leave due to poor service but unfortunately I think people bite their tongue and put up with it because of the bundle deals and they know they won't get it cheaper elsewhere and they aren't prepared to leave on principle and pay more.
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