Quote:
Originally Posted by mal99
UPDATE: I phoned VM to see if anything could be done to improve time - got through to the 'want to remove services' dept & after recounting situation said I wanted to drop broadband off the account as I may move to Sky who reckon they can can get me on in 5 days. She said I needed to talk to Broadband dept & tell them this - The dept I was put through to ( & had to tell the tail again...Grrrr) said I need you to perform some checks for me..... No, no we've done all this..re-told the tail....Okay, wrong Dept.....they will call you back. To be fair, they did call back & I got the guy who handles complaints I guess & is always up for a fight - very bolshy attitude 'so if we remove broadband from your bill it will reduce from £85 to £72...What? So just TV & phone is £72. Yes, a small reduction as you have a bundle with discounts.....Oh and did you realise we have to ask your local council for permission in case it crosses roads or boundaries & this can take 6 weeks....What? but surely it will just trace the same run? Yes but we still have to do it.....No idea if this is BS or not but sounds ridiculous - anyway, he said he would ask for escalation & is calling back tomorrow.........holding breath.
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That is rubbish. VM are big on bundle deals and wont want their subscriber stats to drop. I kniw there are discounts involved but there us no way phone and tv are £72. I think the truth was stretched to make you think it isnt worth dropping down.