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General Maximus · 15-08-2014, 21:56

I don't want to sound like I am kissing ass too much but I honestly believe VM would be better off if they got rid of 100 tech support peeps and replaced them with one of you and if they paid the salary of all 100 dudes I am sure it would be worth your while. The reason why I believe people in tech support roles should be certified (as apposed to being taught to read scripts) is that I remember many years ago when I first started out doing my I.T. certifications that one of my earlier courses (I think it was the CompTIA A+) talked about tech support and the concept of "first time resolution". VM don't seem to have a clue what that means and it would be nice just to talk to somebody who understood what they were doing and were in a position to do something about it.

15-08-2014, 21:56	#13
General Maximus Ran Away Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: DHCP issue I don't want to sound like I am kissing ass too much but I honestly believe VM would be better off if they got rid of 100 tech support peeps and replaced them with one of you and if they paid the salary of all 100 dudes I am sure it would be worth your while. The reason why I believe people in tech support roles should be certified (as apposed to being taught to read scripts) is that I remember many years ago when I first started out doing my I.T. certifications that one of my earlier courses (I think it was the CompTIA A+) talked about tech support and the concept of "first time resolution". VM don't seem to have a clue what that means and it would be nice just to talk to somebody who understood what they were doing and were in a position to do something about it.