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Old 15-08-2014, 17:02   #58
Kushan
FORMER Virgin Media Staff
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Best way to escalate a utilisation fault?

Quote:
Originally Posted by vincerooney View Post
Aye rather than boosting everyones speed maybe they should give everyone the speeds theyre paying for firstly...

My utilisation fault was meant to be fixed in march...and then it was may. and then june and then july. Now its going to be done in january 2015. How busy are VM that they cant do any work on something for almost an entire year....am not confident itll be done then either!

They keep saying ill get a credit on my bill if i keep calling up. They never do it though!
While I'm not going to claim that Virgin don't often take the **** when it comes to dealing with utilisation, lately they've been better at it so I wonder what's really going on in your area. There must be some complication, or some red tape causing delays.
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