Thread: 50M Cable break - long wait to fix
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Old 15-08-2014, 13:25   #8
sollp
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Join Date: Mar 2005
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Age: 56
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
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Re: Cable break - long wait to fix
Quote:
Originally Posted by mal99 View Post
After what amounts to a cursory look for the cable, the guy cut it & pronounced it dead. This initially made the TV reception worse but now is back to normal despite piece of cut cable protruding from ground. The guy just hadn't been briefed properly and was not expecting a potential broken cable situation. He booked a call to fit complete new cable & advised the 'earliest' date which is just over 3 weeks time - I would happily dig it up myself if it would help - no internet service (& phone & daughters TV) for 3 weeks. I think this is a very poor service to a longstanding VM customer, spending £80+ per month.

---------- Post added at 10:36 ---------- Previous post was at 10:34 ----------

Don't mind paying - just want it fixing in a reasonable timeframe.
Not sure if they charge many people nowadays, the service Tech that first visited should have done a temporary splice to at least give you service whilst waiting for a new cable. He should of dealt with this regardless of proper brief, many faults are not clear until you visit the customers premise and see for yourself what is wrong.

Very poor, you should complain about this.
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