Cable Forum - View Single Post - 50M Cable break

mal99 · 15-08-2014, 10:36

After what amounts to a cursory look for the cable, the guy cut it & pronounced it dead. This initially made the TV reception worse but now is back to normal despite piece of cut cable protruding from ground. The guy just hadn't been briefed properly and was not expecting a potential broken cable situation. He booked a call to fit complete new cable & advised the 'earliest' date which is just over 3 weeks time - I would happily dig it up myself if it would help - no internet service (& phone & daughters TV) for 3 weeks. I think this is a very poor service to a longstanding VM customer, spending £80+ per month.

---------- Post added at 10:36 ---------- Previous post was at 10:34 ----------

Don't mind paying - just want it fixing in a reasonable timeframe.

15-08-2014, 10:36	#4
mal99 Inactive Join Date: Jun 2010 Posts: 9	Re: Cable break - long wait to fix After what amounts to a cursory look for the cable, the guy cut it & pronounced it dead. This initially made the TV reception worse but now is back to normal despite piece of cut cable protruding from ground. The guy just hadn't been briefed properly and was not expecting a potential broken cable situation. He booked a call to fit complete new cable & advised the 'earliest' date which is just over 3 weeks time - I would happily dig it up myself if it would help - no internet service (& phone & daughters TV) for 3 weeks. I think this is a very poor service to a longstanding VM customer, spending £80+ per month. ---------- Post added at 10:36 ---------- Previous post was at 10:34 ---------- Don't mind paying - just want it fixing in a reasonable timeframe.