Quote:
Originally Posted by webrosc
I know this is old and necro'd by a new forumer, but last 2 times i had an internet outage which i called up after about 2 hours (i give them a chance first) they credited me right away for the outage without me even having to ask, not sure how much i was credited, but i'm sure it was more than a calculated few hours.
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As far as I know, they're not obligated to credit for any outage lasting less than 24 hours, but it's up to the agent to a degree and most will happily do it.