Several months ago I purchased the Microsoft complete extended warranty and was charged for VAT when I shouldn't have been. Even though I tried to get it sorted I gave up after 2 hopeless phone calls to the Xbox site and phone support.
Out of the blue this morning I received this email and I expect others in the same boat did too.
Quote:
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We are reaching out to you to let you know that Microsoft recently identified a system error in our sales process that was incorrectly applying Value Added Tax (VAT) to some products in a small number of transactions on our site.* We have identified that your purchase of Microsoft Complete was affected and VAT was incorrectly applied to your purchase.* We are in the process of correcting our system error.* Please expect a refund of the applicable VAT amount to your bank account or Credit Card soon.* While the timing of the refund may vary depending on your banking institution or credit card company you should receive your refund by July 15, 2014. We apologize for any inconvenience this may have caused
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